Privacy Policy – How 98pkr Collects, Uses & Protects Your Data

1. Who We Are

98pkr is an online gaming and sports betting platform operated under an international gaming licence, providing betting, casino, and gaming services to eligible players. References to "98pkr", "we", "our", or "us" throughout this Privacy Policy all refer to the operator of the 98pkr platform.

This Privacy Policy applies to all personal data collected and processed by 98pkr in connection with the operation of the platform, including during account registration, deposits and withdrawals, gameplay, customer support interactions, and any marketing communications you receive from us.

By creating an account on 98pkr or continuing to use the platform after the effective date of this Privacy Policy, you confirm that you have read and understood how we handle your personal information. If anything in this document is unclear, our support team is available to explain it before you proceed.

2. Data We Collect

98pkr collects personal data in two broad categories: information you provide directly and information generated automatically through your use of the platform. The table below gives an overview of the main data types we hold.

98pkr does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law or regulation (for example, self-exclusion requests may require us to note responsible gaming status for compliance purposes).

3. How We Collect It

3.1 Information You Give Us Directly

Most of the personal data 98pkr holds is provided by you directly. This includes information entered during account registration, information submitted as part of identity verification, payment details you provide when making deposits or requesting withdrawals, and communications you send to the support team.

3.2 Automated Data Collection

When you use the 98pkr platform — whether through a browser on your phone or computer — we automatically collect certain technical data. This includes your IP address, device identifiers, browser type and version, operating system, the pages you visit, the features you use, and how long you spend in sessions. This data is collected through standard server logs and through cookies and similar tracking technologies, described in detail in Section 10 of this Privacy Policy.

3.3 Third-Party Sources

On occasion, 98pkr may receive information about you from third parties. This can include identity verification results returned by our KYC (Know Your Customer) partners, fraud signals from payment processing providers, and publicly available information used to verify the accuracy of what you have provided during registration. We only use third-party sourced data in ways consistent with this Privacy Policy and our regulatory obligations.

4. Why We Use Your Data

98pkr uses personal data for the following purposes. We only use your data for purposes that are proportionate, necessary, and covered by a valid legal basis (described in Section 5):

• Operating your account: Creating and maintaining your 98pkr account, verifying your identity, processing deposits and withdrawals, and enabling you to place bets and play games.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering laws, gaming licence conditions, and know-your-customer requirements. 98pkr is legally required to maintain records of account activity and to verify the identity of players.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, abuse of the bonus system, and other prohibited activities as described in the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and maintaining a record of support interactions to ensure continuity and quality of service.
• Platform improvement: Analysing usage patterns to improve the 98pkr interface, expand the game library, and optimise the performance of betting markets.
• Responsible gaming: Monitoring gameplay patterns that may indicate problem gambling behaviour, implementing player-requested limits, and responding to self-exclusion requests.
• Marketing communications: Sending promotional offers, bonus notifications, and platform news to players who have opted in to receive them. See Section 13 for your opt-out options.

5. Legal Basis for Processing

Every purpose for which 98pkr processes personal data rests on one or more of the following legal bases. Where we rely on legitimate interests, those interests are proportionate and do not override your fundamental rights:

• Contract performance: Processing necessary to provide the services you have registered for — account management, betting, withdrawals, and support.
• Legal obligation: Processing required to comply with anti-money laundering regulations, gaming licence conditions, age verification requirements, and record-keeping obligations.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and internal analytics. 98pkr carries out legitimate interest assessments to ensure this processing is balanced and proportionate.
• Consent: Marketing communications and non-essential cookies, where you have given explicit opt-in consent. You can withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

98pkr does not sell, rent, or trade your personal data to any third party, ever. We share data only in the specific circumstances described below and only to the minimum extent necessary:

• Payment processors: Your transaction data is shared with payment service providers (such as mobile wallet operators and card processors) strictly to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with 98pkr.
• Identity verification partners: Document and identity data may be shared with our KYC and AML compliance partners for verification purposes. These are regulated service providers operating under legally binding data processing agreements.
• Regulatory and legal authorities: Where required by applicable law, court order, or gaming regulatory requirement, 98pkr may disclose account and transaction data to the relevant authority. We will notify you of such disclosure where we are legally permitted to do so.
• Platform technology providers: Hosting, analytics, and platform infrastructure providers may process certain data as part of delivering the technical services that run 98pkr. All such providers are bound by data processing agreements requiring them to handle your data only on 98pkr's documented instructions.

7. Payment Data

When you make a deposit or withdrawal on 98pkr, your transaction is processed through our regulated payment partners. 98pkr does not store full card numbers, CVV codes, or complete mobile wallet credentials on its own servers. What we retain is limited to transaction reference numbers, payment method types, amounts, and timestamps — the minimum needed to maintain accurate account records and process future withdrawals to the correct method.

All transactions to and from your 98pkr account are processed in Pakistani Rupees (PKR) through the local payment channels available in Pakistan: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. No currency conversion or international routing of your payment data is required for standard PKR transactions.

Anti-money laundering regulations require 98pkr to maintain records of all financial transactions associated with player accounts for a minimum period defined by applicable regulation. These records are stored securely and accessed only by compliance personnel or in response to a lawful regulatory request.

8. Data Retention

98pkr retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to satisfy applicable legal, regulatory, or compliance obligations — whichever is longer. The following general retention principles apply:

• Active account data: Retained for the duration of your active account relationship with 98pkr, plus a mandatory post-closure period required under gaming and anti-money laundering regulations (typically five years following account closure).
• Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with AML record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC and AML obligations, and no longer.
• Support communications: Retained for three years following the resolution of the support interaction, to enable quality assurance and dispute reference.
• Marketing consent records: Retained for as long as you have an active marketing relationship with 98pkr, plus a short period to demonstrate compliance with the original consent.

When data is no longer required, it is securely deleted or anonymised so that it cannot be linked back to an identifiable individual.

9. Security Measures

98pkr implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and the 98pkr platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock symbol in your browser address bar when using the platform.
• Secure data storage: Account and transaction data is stored on servers with restricted access controls, firewall protection, and regular security audits.
• Access controls: Internal access to personal data at 98pkr is restricted on a need-to-know basis. Staff members who access player data are trained in data protection and bound by confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorised access or fraud. Suspicious activity triggers account protection protocols and notifications to the affected player where possible.
• Two-step verification: 98pkr supports additional account security options including two-step verification for login, which we strongly encourage all players to enable.

While 98pkr takes comprehensive security precautions, no system connected to the internet can guarantee absolute security. You play an important role in account security by keeping your password private and reporting any suspicious activity on your account immediately.

10. Cookies & Tracking

10.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. 98pkr uses cookies and similar technologies (local storage, session storage) to make the platform work, to keep you logged in during a session, and to understand how the platform is being used.

10.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state, and security token storage. You cannot opt out of essential cookies while using 98pkr.
• Performance cookies: Collect anonymous usage data such as which pages are visited most and where errors occur. This helps 98pkr improve the platform. These cookies do not identify you personally.
• Functional cookies: Remember your preferences such as language settings and game filters so you do not have to re-enter them each visit.
• Analytics cookies: Help 98pkr understand player behaviour in aggregate — session durations, navigation paths, game preferences — to guide product decisions.

10.3 Managing Cookies

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use core features of the 98pkr platform. For detailed instructions on cookie management in your specific browser, refer to your browser's help documentation.

11. Your Privacy Rights

As a 98pkr player, you have a set of rights regarding your personal data. These are meaningful rights that 98pkr takes seriously. To exercise any of them, contact us at support@98pkr.im with your request. We will respond within 30 days.

Where 98pkr processes your data based on consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

12. Children's Privacy

98pkr does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If we become aware that an account has been created by someone under 18, that account will be immediately suspended and any personal data associated with it will be deleted as soon as legally permissible. Any winnings associated with such an account will not be paid out.

If you are a parent or guardian and believe your child has created a 98pkr account, please contact our support team immediately at support@98pkr.im. We treat these reports as an urgent priority and will act on them without delay.

13. Marketing Communications

98pkr sends promotional communications including bonus offers, match promotions, and platform news only to players who have opted in to receive them. When you register, you are given a clear choice about marketing communications — we do not pre-tick consent boxes or bundle marketing consent with account registration.

If you are receiving marketing communications from 98pkr and would like to stop, you can:

• Use the unsubscribe link included in every marketing email.
• Update your communication preferences directly in your 98pkr account settings.
• Contact the support team at support@98pkr.im to request removal from all marketing lists.

Opting out of marketing does not affect transactional communications — you will continue to receive important account notifications such as deposit confirmations, withdrawal notifications, and security alerts regardless of your marketing preference.

Players who have self-excluded from 98pkr under the responsible gaming tools are automatically removed from all marketing communications for the duration of the exclusion period. This happens immediately upon self-exclusion and requires no separate opt-out action.

14. Changes to This Privacy Policy

98pkr may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we provide. When we make changes, we will update the effective date shown at the top of this page. For significant changes that materially affect how your data is processed, we will provide advance notice via the contact details on your 98pkr account.

Continued use of the 98pkr platform after a Privacy Policy update takes effect constitutes acceptance of the updated policy. If you do not agree with an updated version, you should stop using the platform and contact the support team to arrange account closure.

We recommend reviewing this Privacy Policy periodically to stay informed of how 98pkr handles your personal information. The version number and effective date at the top of this document tell you which version is currently in force.

15. Contact Us & Data Queries

For any questions, concerns, or requests related to this Privacy Policy or the personal data 98pkr holds about you, please use one of the following contact channels. All data-related requests are handled with priority and you will receive an acknowledgement within 48 hours and a substantive response within 30 days:

• Email (preferred for data requests): support@98pkr.im — please use the subject line "Privacy Request" for data access, deletion, or correction requests.
• Live Chat: Available 24/7 from within your 98pkr account for general privacy questions and quick clarifications.
• WhatsApp / Telegram: Available for Pakistani players — contact details in your account support section.

If you are not satisfied with how 98pkr has handled a privacy concern after contacting us directly, you have the right to escalate the matter to the relevant data protection authority or gaming regulator in your jurisdiction.